TimelyCare banner that says "Download the app to get free 24/7 access to virtual care". Timelycare banner that reads" Download to get free 24/7 access to virtual care"

Counseling Services by TimelyCare

Mental Health Emergency

Student Access to TimelyCare

Through TimelyCare, George Fox Newberg-based students (traditional undergraduate students and graduate students in the PT, PA, OT and PsyD programs) have free access to 24/7 virtual medical and mental health care services from anywhere in the U.S. This exciting new service supplements our existing on-campus Health and Counseling Services with no out-of-pocket cost or insurance requirement.

As part of George Fox’s partnership with TimelyCare, students have access to the following:

Students have access to the TimelyCare wellbeing app anytime. That means you have access during breaks, after hours, and any time you need well-being resources. Register for any of these services with your George Fox student email address.

To be eligible for TimelyCare services, you must be an active registered Newberg-based George Fox student (traditional undergraduate students and graduate students in the PT, PA, OT and PsyD programs) with a valid student George Fox email.

Please contact the TimelyCare support team at 833-4-TIMELY ( 833-484-6359) regarding problems with scheduling appointments, prescription issues, login issues, connectivity problems, or any other technical matters. 

TimelyCare Videos

Watch video: TimelyCare Platform Introduction

TimelyCare FAQ

TimelyCare is a virtual health and well-being platform available for George Fox students.

Any currently enrolled Newberg-based George Fox students (traditional undergraduate students and graduate students in the PT, PA, OT and PsyD programs). 

Note: Graduated students are not considered an active registered George Fox student.

You can access TimelyCare by going to timelycare.com/georgefox, through Canvas (link in left sidebar), or by downloading the TimelyCare app and registering with a name and georgefox.edu email address. Once registered, you can have visits from any web-enabled device (smartphone, tablet, laptop, desktop, etc.).

Nothing! TimelyCare services are included as part of the comprehensive  fee paid by all currently enrolled undergraduate and select graduate (in the PT, PA, OT and PsyD programs) George Fox students.

No, you can use TimelyCare from anywhere in the U.S. As long as you’re a currently enrolled student, you will have access to every service TimelyCare offers, even when classes are not in session. If you’re outside the U.S., you can use the TalkNow service for 24/7 mental health support. To connect, use a U.S.-based phone number or VPN while abroad.

TimelyCare’s providers can offer support for a wide range of medical and mental health  concerns, and after talking to you, will decide on the best course of treatment.

  • TalkNow: TalkNow allows students to connect with a mental health professional any time of day, either by phone or video. Students can use TalkNow to discuss any concern, whether it be conflict with roommates, academic pressures, or serious mental health crises. The staff are trained to work with any level of concern and are available to assist 24 hours a day, seven days a week.
  • Scheduled Counseling: TimelyCare services offer 12 telehealth counseling sessions per academic year and are available at no additional cost to students. Choose the day, time, and mental health provider that best works for you.
  • Self-Care Content: Visit the “Explore” page within TimelyCare for guided self-care content, including yoga and meditation sessions, as well as group conversations with our providers on a variety of health and well-being topics.
  • Peer Support Community: Engage with your peers in a moderated community forum, a popular feature among university students.
  • Unlimited Health Coaching: You can schedule unlimited virtual appointments with a certified health coach to address concerns such as:
    • Nutrition and healthy eating
    • Weight management
    • Stress management
    • Substance use/misuse
    • Goals for illness management
    • Exercise/movement
    • Sleep improvement
    • Time management
    • Unhealthy eating/disordered eating
    • Goals for mental health management

Yes. TimelyCare providers can prescribe medications that they feel are clinically necessary and safe. Not all medical conditions can be treated virtually, and often you may be referred back to George Fox’s Health and Counseling Services for an in-person visit and diagnostic testing. 

Yes, TimelyCare supplements our existing services available through the Health and Counseling Center. 

In addition, if you’re concerned about your mental health or are experiencing an urgent mental health need after hours, you can call the national Suicide & Crisis Lifeline (988) or the Yamhill County Crisis Line (503-244-9130). If you’re in immediate danger, contact Campus Public Safety at 503-554-2090 or dial 911.

We recommend that you not use both the TimelyCare counseling and George Fox Health and Counseling Center counseling simultaneously. It's best to work with one counselor. If you are finding that a particular service isn’t meeting your needs, it’s fine to change to TimelyCare and/or Health and Counseling Center counseling for support.

As a TimelyCare patient, your visit records will be saved as part of your medical records and will be shared with licensed medical providers and counselors at the George Fox Health and Counseling Center. If you want to share your records with a physician outside of TimelyCare, you can print or email your records, or call 833-4-TIMELY to have a copy of your records sent to your provider.

Students will receive email reminders as they approach their visit limit. TimelyCare’s support team will work with students to allow time to finalize a plan. Students can always utilize in-person care at the university or resources in the community. Students who cancel or no-show within the 24-hour cancellation period will not have that appointment counted against their visit limit.

Oregon Mental Health and Crisis Resources

Emergency Mental Health Procedures: Since we do not have round-the-clock medical and mental health care available at George Fox, please use the following emergency health procedures for students. During regular office hours, we recommend students contact the HCC to obtain assistance. However, when this office is closed, follow these guidelines:

On-Campus Students

Contact the student's RA or AC immediately. If their RA or AC is not available, call an AC from another living area. If no AC is available, call the Student Emergency Paging System at 503-554-2090 (ext. 2090) or dial 911.

Off-Campus Students 

If a student feels like harming themselves or others, have them call the appropriate crisis number for their county (George Fox is in Yamhill County):

If these crisis numbers do not provide sufficient assistance, take the student to the nearest hospital emergency room or dial 911.